Do you want to work for us to enable people living with the devastating impact of domestic abuse to see and make choices about their future and to rebuild safe and strong lives?
When you work for BWA, you join a passionate and committed team who want to end domestic abuse and make a difference to families each and every day.
We actively seek applications to make sure we reflect the diversity of individuals who come to us for support.
We consider flexible working , please do get in touch with us to discuss.
Full induction and training is provided and we are interested in hearing from anyone who feels they have transferable skills from previous roles and is passionate about providing support to survivors of domestic abuse.
- An enhanced DBS check will be required for the successful candidate for all of our roles.
- Unless a closing date is specified suitable candidates will be invited to interview as their applications are received.
- To apply for our roles please complete a BWA Application Form , Equality diversity monitoring form and Self Disclosure Form and send to info@bwaid.org.uk
Domestic Abuse Helpline Worker x2
Part Time: 22.5 hours per week
Salary: £22,350-£24,650 FTE (£13,410-£14,790 pro rata) per annum
Contract: Permanent
We are looking to recruit two committed part time Domestic Abuse Helpline Workers based at our offices in Reading on a hybrid basis. BWA provide Helpline services Monday to Friday (including some evenings) and are currently seeking two team members who are able to work flexibly and, in addition to day time hours, cover one evening per week and alternate Saturday mornings.
Helpline is often the first point of contact for survivors and professionals; Helpline Workers undertake a range of tasks including crisis intervention, risk assessments and referrals for those seeking support, as well as providing comprehensive advice to professionals. As part of the helpline team, you will answer calls, respond to voice messages, live chat and emails and collect the monitoring data on our helpline.
We are looking for an individual who is able to work in a fast-paced environment and is committed to building strong relationships with a wide range of professional agencies.
BWA provides full induction and training to new team members to develop the skills required for this specialist role.
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Domestic Abuse Helpline Worker Role April 2024
Annex 1 Example DA Helpline Worker rota
For further information please contact info@bwaid.org.uk
Safeguarding Policy Statement
The purpose of this safeguarding policy statement is:
to protect children and young people who receive BWA’s services from harm. This includes the children of adults who use our services
to protect vulnerable adults who receive BWA’s services from harm.
to provide staff and volunteers, as well as children and young people, vulnerable adults and their families, with the overarching principles that guide our approach to safeguarding.
This policy applies to anyone working on behalf of BWA including senior managers and the board of trustees, paid staff, volunteers, sessional workers, agency staff and students