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Title: Domestic Abuse Helpline Worker  

Full Time: 37.5 hours per week

Salary: £18,540

Contract: 12 months

BWA works to enable people living with the devastating impact of domestic abuse to see and make choices about their future and to rebuild safe and strong lives, free from abuse. We are a registered charity and company limited by guarantee.

We are looking to recruit a committed Domestic Abuse Helpline Worker based in at our offices in Reading. As part of the helpline team you will answer call, respond to voice message, email and webchat and collect the monitoring data on our helpline.

We are looking for an individual who is able to work in a fast-paced environment and is committed to building strong relationships with a wide range of professional agencies.

For the above vacancy, the ideal candidate will have experience of working on a helpline supporting vulnerable people in a confidential and safeguarding environment, and have an understanding of domestic abuse and its impact on families.

An enhanced DBS check will be required for the successful candidate for this role.

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

BWA is an equal opportunities employer.

Details for this role can be downloaded from this page of the website.  No CVs will be accepted and no agencies.

For further information please contact info@bwaid.org.uk or call 0118 9500182.

Closing date: Open 

Suitable candidates will be invited to interview as their applications are received and the first suitable candidate will be recruited.

 Helpline Operator Role AW 28072020

 BWA Application Form MASTER

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